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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lori V Kervin

Lori V Kervin

May 16, 2025

5  out of  5
rating by Lori V Kervin
"Frankie’s always so friendly while being very proficient and quick to respond.I can always appreciate in these days the effort a service business makes and with State Farm they take the time to ensure we get the quality of help needed in a quick and efficient manner. Their kindness goes a long way too!"
We responded:
"Thank you, Lori, we love doing business with you as well. We appreciate great insureds like you."
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Rylan Smith

May 15, 2025

5  out of  5
rating by Rylan Smith
"I had an excellent experience working with Claire to understand my policy. They treat their clients with respect."
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Mason Young

May 10, 2025

5  out of  5
rating by Mason Young
"Claire is wonderful , she is very passionate about her work and truly wants the best for you!"
We responded:
"Mason, thank you for the 5-star review! Claire is passionate about her work and loves helping people. Glad to have you as part of our agency. "
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Tami Peters

May 8, 2025

5  out of  5
rating by Tami Peters
"Frankie has always went above and beyond to help me. She is perfect."
We responded:
"Frankie loves her job and is the best at helping people! Thank you for the 5-star review. "
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Alixandra Meister

May 8, 2025

5  out of  5
rating by Alixandra Meister
"Helped me with all my questions and concerns while giving the best rate around. Would recommend!!"
We responded:
"Alixandra, so happy to hear that we were able to answer all your questions and concerns - rate is important but making sure you have the right coverage is too. Thank you for the 5-star review as well. "
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Monica Hollman

May 7, 2025

5  out of  5
rating by Monica Hollman
"Claire was very helpful and easy to talk too. She helped me save a lot of money on my auto insurances, and helped me with getting renters insurance. So I got both automobile insurance with better coverage, and renters insurance for less than what I was paying with my old insurance company. I would highly recommend them to my friends and family."
We responded:
"Monica, thank you for your 5-star review. Claire truly enjoys working with people reviewing their coverages and making sure they are adequately insured. Renters insurance is so important, not only for your personal property "stuff", but your liability!! Thanks again."
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Shelley Reusing

May 7, 2025

5  out of  5
rating by Shelley Reusing
"Jenna was wonderful! She was able to answer all my questions quickly! Highly recommend working with her!"
We responded:
"Shelley, I'm happy that Jenna was able to assist you and she is a wonderful team member! Thank you as well for your 5-star review. "
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Brandon V

April 30, 2025

5  out of  5
rating by Brandon V
"Claire was very helpful and easy to talk too. They helped me save a lot on my renters and auto insurances. I guess they really are like good neighbors."
We responded:
"Brandon, thank you for choosing us for your insurance needs. We are your local good neighbor agency and appreciate your 5-star review!"
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Karen Kissick

April 29, 2025

5  out of  5
rating by Karen Kissick
"Very helpful with any and all questions i had about my insurance. Feel very comfortable having them handle my insurance needs. Very highly recommend! Thank you!"
We responded:
"Karen, thank you for the kind words and trust in our agency. We appreciate your 5-star review and choosing us for your insurance needs!"
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Haley Hamon

April 21, 2025

5  out of  5
rating by Haley Hamon
"Claire Volpenhein was a great help with our home and car insurance!"
We responded:
"Thank you for the 5-star review! Glad to have you part of our agency and here whenever you need us!"
Profile photo of Donald Livingston

Donald Livingston

April 9, 2025

1  out of  5
rating by Donald Livingston
"Had a claim on my late Mother's home after a tree fell and her local office and agent gave me a number for claims person in Bloomington 100 miles away When I called her I got a very long introduction to legal rights before I was able to even give a voice-mail for her to call me back at her convenience. Nothing against the nice ladies in office. They were great."
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Ben Abrams

March 25, 2025

5  out of  5
rating by Ben Abrams
"Quick response and set up after requesting initial quote, Claire was friendly and informative as well"
We responded:
"Thank you for the 5-star review Ben! Happy your experience with our office was a success. Claire is a very knowledgeable and enjoys working with prospects. "
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Marcia Bowling

March 24, 2025

5  out of  5
rating by Marcia Bowling
"Frankie was very helpful and pleasant in resolving my issues"
We responded:
"Thank you for the 5-star review, Marcia. We appreciate your business and happy Frankie was able to resolve any issues or questions. "
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Sue Reuter

March 22, 2025

5  out of  5
rating by Sue Reuter
"Jenna helped me out with the new situation and I greatly appreciated it. She did a wonderful job."
We responded:
"Sue, I'm happy Jenna was able to assist you. We love having you as an insured and thank you for the 5-star review. "
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J M

March 18, 2025

5  out of  5
rating by J M
"Easy to get my car insurance amended quickly and also get my claim filed and benefits received. Also, very fast to respond and answer my questions. Makes my life easier!"
We responded:
"Thank you for the 5-star review!!! Happy that your experience was excellent, and your claim was handled in a timely manner. "
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Melissa C

March 1, 2025

5  out of  5
rating by Melissa C
"Claire was fantastic. I asked questions for days & days, to find the policies I wanted. She was quick to respond & so patient. I felt completely confident in my choices thanks to Claire's support."
We responded:
"Thank you for the 5-star review Melissa! That means a lot to us! Claire is very responsive and passionate about her work. We are happy to have you part of our agency and look forward to working with you. "
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Danny Hess

February 28, 2025

5  out of  5
rating by Danny Hess
"Danette You have a wonderful team there and a great group of people. They have helped me out with every Question.. Made it so simple and so easy to follow everything. Seems like all the claims are made easy and simple. Not a complaint one."
We responded:
"Thank you, Danny for the 5-star review! We love having you as a customer and enjoy working with you. "
Profile photo of Jordan Nelson

Jordan Nelson

February 28, 2025

5  out of  5
rating by Jordan Nelson
"Sarah did a fantastic job signing my kids up for their life insurance policies and making sure I understood the coverges!"
We responded:
"Sarah does do a fantastic job and thank you for the 5-star review."
Profile photo of hannah feilhauer

hannah feilhauer

February 19, 2025

5  out of  5
rating by hannah feilhauer
"I can’t speak highly enough of Claire! From the moment I reached out to her, she was incredibly informative and took the time to explain every aspect of my insurance options. She made sure I fully understood what I was getting into and worked tirelessly to find me the best rate possible. It was such a smooth and stress-free experience thanks to her attention to detail and commitment to finding the right coverage for me. Claire is not only knowledgeable but also a pleasure to work with. If you're looking for someone who genuinely cares about getting you the best deal and providing excellent service, Claire is the person you need! Highly recommend!"
We responded:
"Hannah thank you so much for the 5-star review! It means a lot to us that you had such a fantastic experience with us and Claire. We appreciate you and your business."
Profile photo of Jubei Kibagami

Jubei Kibagami

February 15, 2025

5  out of  5
rating by Jubei Kibagami
"I am giving five stars as my initial review. Very friendly and I got more insurance for cheaper than I had with GEICO."
We responded:
"Jubei - thank you for the 5-star review! Glad we were able to help you with your insurance needs and that you have the coverage you truly need. "
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robb barrett

February 11, 2025

5  out of  5
rating by robb barrett
"Team Danette has been fantastic to work with. Danette always knows how to find answers to my questions and Frankie and Jenna are always in the office to help when I call."
We responded:
"Robb, you are always bringing much needed laughter into the office. Thank you for your 5-star review and your business. "
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Allison Tully

February 8, 2025

5  out of  5
rating by Allison Tully
"Frankie is great. Always helpful, polite and professional."
We responded:
"Allison thank you for the 5-star review and the wonderful feedback. We love having Frankie in our office. "
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Elizabeth Beach

January 23, 2025

5  out of  5
rating by Elizabeth Beach
"Frankie is the friendliest person to talk to!!"
We responded:
"Frankie is friendly, personable, and sincere! Thank you, Elizabeth, for your 5-star review. "
Profile photo of Sarah Wenstrup

Sarah Wenstrup

January 21, 2025

5  out of  5
rating by Sarah Wenstrup
"Frankie and Danette are always a pleasure to work with - super helpful and friendly. Highly recommend!"
We responded:
"Sarah, thank you for the 5-star review and your kind words recommending us. We enjoy having you as an insured and thank you for your business."
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Jeremy Harig

January 14, 2025

5  out of  5
rating by Jeremy Harig
"Mrs.Volpenhein and her team have been easy and amazing to work with. They were able to get me the best rate after I've shopped 4-5 other companies. They were honest and up front and helped me."
We responded:
"Jeremy thank you for your business and your 5-star review! Glad we could get you the coverage that you needed!"